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FAQ
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Ordering
Warranty and authenticity
Warranty and authenticity
We conclude a thorough inspection on the authencity of the watches ourselves or by using our watchman partners.
We issue a 6 months warranty against manufacturing defects. The warranty does not cover bracelets, water defects or faults caused by owner actions.
For any additional questions, contact us. We will ask your typical size and how you like to wear your tops, shorts, and pants so we can suggest the best size for you!
Trade-in watch
Trade-in watch
For us watch fanatics, it is also normal to want to trade-in current
watch. If you want to offer your current watch as a trade-in, please
just let us know the specs and pictures of the watch with Email or
Whatsapp and we are happy to make you an offer against our watch. Check our details in our contact page.
Can I cancel my order?
Can I cancel my order?
We completely get it, we change our minds too! Please contact us
and we'll sort out the situation in no time!
Shipping
What is the shipping policy?
What is the shipping policy?
Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Our team will contact you and once shipping terms are decided we will ship the goods. Once your order is fulfilled, you will receive an email notification with your tracking information.
Delivery
Delivery
For global deliveries, we use Fedex or DHL as our logistics partner. Both are fast and reliable partners in deliveries. Inside EU the delivery time is generally 1-2 days, USA and Asia less than 1 week.
You can also suggest alternative shipping method, in this case the shipping costs needs to be reviewed.
We expect our global customers to understand possible local customs fees
that apply. All our watches are preowned, so we operate margin scheme.
Eff! My package was lost, stolen, or damaged!
Eff! My package was lost, stolen, or damaged!
Oh no! Please file a claim with the shipping carrier first, then contact us letting us know your order number and your specific claim number. Once we receive that, we will work together to come to the best resolution.
Legal details
Privacy Policy
Refund Policy
Shipping Policy
Contact Information
About us
Chrono Finland is a Finnish family business established in 2016. We are specialized in selling, buying and trading preowned luxury and vintage watches globally.
Since 2018 we are also proud members of Mondaniweb
Trusted Dealer network.
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Chrono Finland